System design requirements:

為了能夠更好的幫助醫(yī)院客服部門、臨床科室實現(xiàn)信息化的隨訪工作，解決大量門診患者、住院患者的隨訪問題，同時提高臨床科研管理信息，提高統(tǒng)計效率和準(zhǔn)確度，醫(yī)院需要建設(shè)一套完善的患者隨訪平臺，將醫(yī)院各科室相關(guān)隨訪工作進(jìn)行統(tǒng)一管理并實現(xiàn)所需的各項業(yè)務(wù)功能。

In order to better assist hospital customer service departments and clinical departments in achieving information-based follow-up work, solve the follow-up problems of a large number of outpatient and inpatient patients, improve clinical research management information, improve statistical efficiency and accuracy, the hospital needs to build a comprehensive patient follow-up platform, unify the management of related follow-up work in various departments of the hospital, and achieve the required business functions.

主要應(yīng)用范圍包括：醫(yī)院隨訪中心、客服部門、相關(guān)臨床科室、黨辦部門等。

The main application scope includes: hospital follow-up centers, customer service departments, relevant clinical departments, party office departments, etc.

醫(yī)患互動管理平臺（HIM），是一套醫(yī)院管理維系患者的信息化平臺，讓醫(yī)院輕松實現(xiàn)：患者滿意、政府滿意、社會滿意，不斷提升醫(yī)院管理，提升醫(yī)技水平。同時讓患者充分認(rèn)識醫(yī)院、了解醫(yī)院、忠實于醫(yī)院；亦能讓醫(yī)院及時、全面、客觀的聽到患者的聲音。

The doctor-patient interaction management platform (HIM) is an information-based platform for hospital management and maintenance of patients, allowing hospitals to easily achieve patient satisfaction, government satisfaction, and social satisfaction, continuously improving hospital management and medical technology level. At the same time, let patients fully understand the hospital, understand the hospital, and be loyal to the hospital; It can also enable hospitals to hear patients' voices in a timely, comprehensive, and objective manner.

系統(tǒng)總體架構(gòu)：

Overall system architecture:

醫(yī)院部署一臺Tomcat服務(wù)器管理， 采用MS SQLServer 數(shù)據(jù)庫，作為整個系統(tǒng)的主服務(wù)器。 開發(fā)語言采用JDK開發(fā)平臺，最新JAVA虛擬機(jī)，安全穩(wěn)定，可跨平臺，具有良好的可擴(kuò)展性和安全性。

The hospital deploys a Tomcat server for management, using MS SQLServer database as the main server of the entire system. The development language adopts the JDK development platform, the latest JAVA virtual machine, which is secure, stable, cross platform, and has good scalability and security.

系統(tǒng)采用BS架構(gòu)，兼容64位、32位操作系統(tǒng)，客戶端免安裝，瀏覽器訪問系統(tǒng)，方便快捷。使用人員客戶端只需要通過IE瀏覽器（版本為 8.0以上），輸入用戶名/密碼登陸使用系統(tǒng)。用戶權(quán)限通過管理員授權(quán)獲得。

The system adopts BS architecture and is compatible with 64-bit and 32-bit operating systems. The client is free of installation, and the browser accesses the system conveniently and quickly. The user client only needs to log in to the system through the IE browser (version 8.0 or above) and enter a username/password. User permissions are obtained through administrator authorization.

管理中心

Management Center

服務(wù)器支撐系統(tǒng)

Server Support System

Tomcat服務(wù)器管理

Tomcat Server Management

占用系統(tǒng)資源小，良好的可擴(kuò)展性和安全性。

Small footprint of system resources, good scalability and security.

JDK開發(fā)平臺

JDK development platform

最新JAVA虛擬機(jī)，安全穩(wěn)定，可跨平臺，具有良好的可擴(kuò)展性和安全性。

The latest JAVA virtual machine is secure, stable, cross platform, and has good scalability and security.

BS架構(gòu)

BS architecture

兼容64位、32位操作系統(tǒng)，客戶端免安裝，瀏覽器訪問系統(tǒng)，方便快捷

Compatible with 64-bit and 32-bit operating systems, client installation free, browser access to the system, convenient and fast

患者管理

Patient management

不可編輯患者管理

Non editable patient management

包含門診患者、住院患者管理，可按條件查詢患者、病案首頁信息、診斷信息等，對查詢的患者不能進(jìn)行修改刪除

Including outpatient and inpatient management, patients, medical record homepage information, diagnostic information, etc. can be queried according to conditions. Queried patients cannot be modified or deleted

可編輯患者管理

Editable Patient Management

包含門診患者、住院患者管理，可按條件查詢患者、病案首頁信息、診斷信息等，對查詢的患者可進(jìn)行修改刪除

Including outpatient and inpatient management, patients, medical record homepage information, diagnostic information, etc. can be queried according to conditions, and the queried patients can be modified or deleted

在院患者查詢

In-hospital patient inquiry

連接HIS住院患者接口，實時查詢在院患者基本信息

Connect to the HIS inpatient interface to query basic information of hospitalized patients in real-time

醫(yī)院管理

hospital management 

科室管理

Department Management

可查詢、增加、刪除、修改科室信息；編輯?？茦?biāo)志；編輯科室代碼、科室描述

Can query, add, delete, and modify department information; Edit specialized logo; Edit department code and department description

人員管理

Personnel management

可查詢、增加、刪除、修改醫(yī)生、護(hù)士、其他人員的基本信息；可批量導(dǎo)入人員信息

Can query, add, delete, and modify the basic information of doctors, nurses, and other personnel; Can batch import personnel information

數(shù)據(jù)接口

data interface 

手動導(dǎo)入

Manual import

定制開發(fā)手動導(dǎo)入接口，將txt、Excel格式患者信息批量導(dǎo)入

Customized development of manual import interface to batch import patient information in txt and Excel formats

自動導(dǎo)入

Automatic import

支持HIS系統(tǒng)、病案首頁等將門診、住院患者信息定時自動導(dǎo)入

Support HIS system, medical record homepage, etc. to automatically import outpatient and inpatient information on a regular basis

系統(tǒng)維護(hù)

system maintenance

質(zhì)量隨訪模板設(shè)計

Design of quality follow-up template

增加、刪除隨訪模板信息；自定義項目列數(shù)、項目行數(shù)、列標(biāo)題行數(shù)、行標(biāo)題列數(shù)；設(shè)置默認(rèn)上次查詢出患者信息

Add or delete follow-up template information; Customize the number of project columns, project lines, column label question lines, and row title columns; Set default patient information found last time

病種隨訪模板設(shè)計

Design of disease follow-up template

增加、刪除單病種隨訪模板信息；自定義項目列數(shù)、項目行數(shù)、列標(biāo)題行數(shù)、行標(biāo)題列數(shù)；設(shè)置默認(rèn)上次查詢出患者信息

Add or delete single disease follow-up template information; Customize the number of project columns, project lines, column label question lines, and row title columns; Set default patient information found last time

隨訪記錄分類管理

Classification management of follow-up records

包含：表揚、建議、投訴、意見、咨詢、其它等；可增加、修改、刪除

Including: praise, suggestions, complaints, opinions, consultations, others, etc; Can be added, modified, or deleted

病人查詢權(quán)限設(shè)置

Patient query permission settings

設(shè)置隨訪人員查詢條件；查詢項包含：姓名、出院日期、診斷、病人類型等；

Set query criteria for follow-up personnel; The query items include: name, discharge date, diagnosis, patient type, etc;

病人查詢項維護(hù)

Patient query item maintenance

查詢、增加、刪除、修改病人查詢項目

Query, add, delete, and modify patient query items

質(zhì)量模板列表管理

Quality Template List Management

查詢、增加、刪除、修改模板；模板說明；復(fù)制模板

Query, add, delete, and modify templates; Template description; Copy Template

病種模板列表管理

Disease Template List Management

查詢、增加、刪除、修改模板；模板說明；復(fù)制模板

Query, add, delete, and modify templates; Template description; Copy Template

模板項目類型管理

Template Project Type Management

查詢、增加、修改隨訪模板；設(shè)置選項數(shù)量；設(shè)置選項類型：選擇、下拉選擇、多選、單選、數(shù)字、文本、時間、日期時間；選項內(nèi)容輸入

Query, add, and modify follow-up templates; Set the number of options; Set option types: selection, drop-down selection, multiple selection, single selection, number, text, time, date and time; Option content input

電話撥號設(shè)置管理

Phone dialing settings management

隨訪語音設(shè)置：設(shè)置撥號前綴、語音服務(wù)器、通道號；自動語音隨訪設(shè)置：設(shè)置有效撥號時段；撥號參數(shù)設(shè)置：最大呼出次數(shù)、呼出間隔、自動呼叫前綴、本地區(qū)號設(shè)置、是否允許長途

Follow up voice settings: Set dialing prefix, voice server, and channel number; Automatic voice follow-up settings: Set effective dialing time period; Dialing parameter settings: maximum number of outgoing calls, interval between outgoing calls, automatic call prefix, local area code settings, whether long-distance calls are allowed

自動語音隨訪管理

Automatic voice follow-up management

提供自動語音呼叫，自動播放隨訪錄音，通過電話語音按鍵反饋隨訪結(jié)果，如無按鍵反饋則默認(rèn)隨訪滿意，如有按鍵反饋可通過人工再次隨訪獲取詳細(xì)隨訪內(nèi)容，可減輕隨訪人員工作量，但提高隨訪效率

Provide automatic voice calls, automatically play follow-up recordings, and provide feedback on follow-up results through telephone voice buttons. If there is no button feedback, it is assumed that the follow-up is satisfactory. If there is button feedback, detailed follow-up content can be obtained through manual follow-up, which can reduce the workload of follow-up personnel but improve follow-up efficiency

電話簿管理

Phone book management

查詢、增加、刪除、修改電話簿內(nèi)容；增加、修改電話簿分組

Search, add, delete, and modify phone book content; Adding or modifying phone book groups

常用短語維護(hù)

Common Phrase Maintenance

增加、刪除、修改常用短語，目前已包含多個病種：糖尿病、腫瘤、心腦血管、腎病、高血壓、手術(shù)

Add, delete, and modify common phrases, which currently include multiple diseases: diabetes, tumor, cardiovascular and cerebrovascular diseases, kidney disease, hypertension, and surgery

短信設(shè)置

SMS settings

定制開發(fā)短信平臺接口，院方提供三網(wǎng)合一（移動、聯(lián)通、電信）的短信平臺，為醫(yī)院分配專屬短信賬號設(shè)置SIM卡服務(wù)號；設(shè)置短信貓連接口

Customized development of SMS platform interface, the hospital provides a three in one SMS platform (mobile, China Unicom, and telecommunications), and assigns exclusive SMS accounts to hospitals to set up SIM card service numbers; Set up SMS cat connection port

健康宣教知識庫管理

Health education knowledge base management

慢病科普管理

Chronic Disease Popularization Management

已包含糖尿病、腫瘤、心腦血管、腎病、高血壓上百條科普

It has included more than 100 popular science articles on diabetes, tumor, cardio cerebrovascular disease, kidney disease and hypertension

知識庫維護(hù)

Knowledge base maintenance

提供新增和維護(hù)功能，用戶可自己維護(hù)包含：單病種、急救知識庫、疾病庫、藥品庫等內(nèi)容

Provide new and maintenance functions, and users can maintain their own content including: single disease, emergency knowledge base, disease library, drug library, etc

呼叫管理

Call Management

電話錄音

Telephone recording

支持通話錄音與通話記錄的長期保存存檔，并可隨時調(diào)取播放

Supports long-term storage and archiving of call recordings and call records, and can be accessed and played at any time

通話管理

call management 

支持后臺實時記錄通話內(nèi)容并關(guān)聯(lián)隨訪或滿意度調(diào)查記錄

Support real-time recording of call content in the background and association with follow-up or satisfaction survey records

一鍵呼叫

One click call

提供按鈕式的電話撥打功能，通過電話端點擊按鈕，即可發(fā)起隨訪，滿意度調(diào)查電話；主叫號碼顯示與語音盒對接座機(jī)號碼一致

Provide a button style phone call function, click the button on the phone end to initiate follow-up and satisfaction survey calls; The display of the calling number is consistent with the landline number connected to the voice box

來電管理

Call Manager 

當(dāng)患者呼入時，系統(tǒng)實現(xiàn)來電彈屏，可關(guān)聯(lián)患者的歷次就診記錄，可快速進(jìn)行任務(wù)辦理。

When a patient calls in, the system achieves a pop-up screen for incoming calls, which can be associated with the patient's previous medical records and quickly process tasks.

權(quán)限管理

Permission management

角色管理

Role Management

根據(jù)業(yè)務(wù)崗位的不同，系統(tǒng)進(jìn)行不同角色管理，為用戶提供相應(yīng)角色

According to different business positions, the system manages different roles and provides corresponding roles for users

模塊管理

Module Management

系統(tǒng)根據(jù)業(yè)務(wù)功能的劃分，實行模塊管理

The system implements module management based on the division of business functions

模塊授權(quán)

Module Authorization

為業(yè)務(wù)功能角色進(jìn)行模塊劃分，以實現(xiàn)角色管理相應(yīng)的多個功能模塊

Divide business functional roles into modules to achieve multiple functional modules corresponding to role management

角色授權(quán)

Role Authorization

為不同用戶分配相應(yīng)的角色，使用戶登錄系統(tǒng)只能操作角色對應(yīng)的功能模塊

Assign corresponding roles to different users, so that users can only operate the functional modules corresponding to the roles when logging into the system

個人首頁管理

Personal homepage management

設(shè)置常用模塊

Set common modules

出院患者滿意度隨訪

Satisfaction follow-up of discharged patients

設(shè)置隨訪業(yè)務(wù)模塊快捷鍵首頁顯示

Set the shortcut key display on the homepage of the follow-up business module

隨訪統(tǒng)計查詢

Follow up Statistics Query

設(shè)置統(tǒng)計查詢模塊快捷鍵首頁顯示

Set the shortcut key display on the homepage of the statistics query module

賬號管理

account management

密碼修改

Password modification

可隨時修改個人登錄密碼，保障安全性

Personal login password can be modified at any time to ensure security

電話隨訪

Telephone follow-up

隨訪操作管理

Follow up operation management

一鍵呼叫

One click call

可一鍵完成：市話、長途、錄音、掛斷、停止等操作

Can be completed with one click: local calls, long-distance calls, recording, hanging up, stopping, and other operations

來電信息

Incoming call information

外線呼入時顯示對應(yīng)的患者信息

Display corresponding patient information when external calls are made

患者過濾管理

Patient filtering management

可設(shè)置是否開啟自動過濾選項，包括：死亡患者、頻繁就診、聯(lián)系方式無效等。

You can set whether to enable automatic filtering options, including: dead patients, frequent visits, invalid contact information, etc.

隨訪患者列表

List of follow-up patients

按條件查詢待隨訪患者列表；一鍵顯示：診療信息、歷史隨訪記錄、未隨訪患者列表、隨訪成功列表、隨訪未成功列表、科室患者列表

Query the list of patients to be followed up according to conditions; One click display: diagnosis and treatment information, historical follow-up records, list of non follow-up patients, list of successful follow-up, list of unsuccessful follow-up, and list of department patients

撥號電話選擇

Dial-up Phone Selection

可選擇：家庭電話、單位電話 進(jìn)行撥號

Optional: home phone, work phone for dialing

隨訪成功設(shè)置

Follow up successfully set

標(biāo)記隨訪結(jié)果，便于統(tǒng)計工作量，包括：成功、占線、拒絕、放棄、錯號、空號、無人接聽

Mark follow-up results for easy workload statistics, including success, busy line, rejection, abandonment, wrong number, empty number, and no one answering

總體感受

Overall feeling

標(biāo)記隨訪總體感受，便于統(tǒng)計總體滿意度，包括：滿意、較滿意、非常滿意、不滿意

Mark the overall feeling of follow-up for the convenience of calculating overall satisfaction, including: satisfied, relatively satisfied, very satisfied, and dissatisfied

記錄分類

Record classification

標(biāo)記隨訪類型，便于分類統(tǒng)計，包括：表揚、建議、投訴、意見、咨詢、其它

Mark follow-up types for easy classification and statistics, including praise, suggestions, complaints, opinions, consultations, and others

評價科室

Evaluation department

標(biāo)記患者所評價的科室

Mark the department evaluated by the patient

隨訪記錄

Follow up records

隨訪人員文字記錄患者反饋信息

Follow-up personnel record patient feedback information in writing

服務(wù)質(zhì)量隨訪

Service quality follow-up

出院病人滿意度隨訪

Satisfaction follow-up of discharged patients

包含：對醫(yī)生的服務(wù)態(tài)度、對醫(yī)院的醫(yī)療質(zhì)量、醫(yī)務(wù)人員與您的溝通、您最滿意的醫(yī)生是誰、您對醫(yī)院有什么意見建議 等30項

Including: 30 items, including service attitude towards doctors, medical quality of the hospital, communication between medical staff and you, who is your most satisfied doctor, and what opinions and suggestions do you have for the hospital

門診病人滿意度隨訪

Outpatient satisfaction follow-up

包含：就診醫(yī)生診療技術(shù)、B超檢查能告知相關(guān)資訊、放射檢查能告知相關(guān)資訊、化驗室檢查告知相關(guān)資訊、藥師講解用藥方法及注意事項、等候時間適當(dāng)、就診醫(yī)生服務(wù)態(tài)度滿意程度、藥房人員服務(wù)態(tài)度滿意程度  等26項

Including: 26 items, including the diagnosis and treatment skills of the visiting doctor, the ability to inform relevant information through B-ultrasound examination, the ability to inform relevant information through radiation examination, the ability to inform relevant information through laboratory examination, the pharmacist's explanation of medication methods and precautions, appropriate waiting time, satisfaction with the service attitude of the visiting doctor, and satisfaction with the service attitude of the pharmacy staff

醫(yī)療質(zhì)量隨訪

Medical quality follow-up

分為：商品服務(wù)、人員服務(wù)、環(huán)境服務(wù)三項，包含：醫(yī)生診療技術(shù)、護(hù)士護(hù)理技術(shù)、醫(yī)技檢查質(zhì)量滿意程度、后勤保障滿意程度、醫(yī)生服務(wù)態(tài)度、護(hù)士服務(wù)態(tài)度、醫(yī)技人員服務(wù)態(tài)度、病房及衛(wèi)浴設(shè)備清潔程度、病房及周圍環(huán)境安靜程度 等26項

It is divided into three categories: commodity services, personnel services, and environmental services, including 26 items: doctor's diagnosis and treatment skills, nurse's nursing skills, satisfaction with medical examination quality, satisfaction with logistics support, doctor's service attitude, nurse's service attitude, medical technician's service attitude, cleanliness of ward and bathroom equipment, and quietness of ward and surrounding environment

醫(yī)技質(zhì)量隨訪

Medical technology quality follow-up

包含：科主任醫(yī)療技術(shù)和服務(wù)態(tài)度、技師醫(yī)療技術(shù)和服務(wù)態(tài)度、窗口技師服務(wù)態(tài)度、技師對您的關(guān)愛度 、您對該科人員的整體感覺 、您對檢查過程是否滿意 、您對結(jié)果回報時間是否滿意 、您對該科工作效率是否滿意 、檢查時醫(yī)務(wù)人員是否讓您用現(xiàn)金購買材料？ 等15項

Including: the medical technology and service attitude of the department director, the medical technology and service attitude of the technician, the service attitude of the window technician, the technician's care for you, your overall feeling of the department's personnel, whether you are satisfied with the examination process, whether you are satisfied with the result return time, whether you are satisfied with the department's work efficiency, and whether the medical staff allows you to purchase materials with cash during the examination? Wait for 15 items

護(hù)理滿意度隨訪

Nursing satisfaction follow-up

包含：當(dāng)您入院到病房時、護(hù)士對您的接待、您對病區(qū)的修養(yǎng)環(huán)境、您對護(hù)士的答疑解惑、對護(hù)士長的服務(wù)態(tài)度、對護(hù)士的服務(wù)態(tài)度、對護(hù)士的穿刺技術(shù)、當(dāng)您出院時，護(hù)士是否主動說明出院后的注意事項 等11項

Including: 11 items: when you enter the ward, the nurse's reception for you, your cultivation environment for the ward, your Q&A with the nurse, your service attitude towards the head nurse, your service attitude towards the nurse, your puncture technique towards the nurse, and whether the nurse actively explains the precautions after discharge when you are discharged

單病種質(zhì)控服務(wù)隨訪

Single disease quality control service follow-up

包含：入住病房時護(hù)士是否以口頭形式或書面形式主動向您介紹住院環(huán)境和注意事項 、醫(yī)生診斷后是否主動告知您治療的方案、預(yù)期結(jié)果及預(yù)計費用 、您對醫(yī)院住院病房與床單的清潔、舒適程度的評價 、您對醫(yī)院住院病房的生活環(huán)境方便程度的評價 、您對醫(yī)院住院病房提供的膳食滿意程度的評價 、您經(jīng)過本次治療后對病痛減輕與生活質(zhì)量改善程度的評價  等8項

Including: whether the nurse actively introduces the hospitalization environment and precautions to you in oral or written form when checking into the ward, whether the doctor proactively informs you of the treatment plan after diagnosis, expected results and estimated costs, your evaluation of the cleanliness and comfort of the hospital's inpatient ward and bed sheets, your evaluation of the convenience of the living environment in the hospital's inpatient ward, your evaluation of the satisfaction with the meals provided by the hospital's inpatient ward Your evaluation of pain relief and improvement in quality of life after this treatment, including 8 items

食堂服務(wù)質(zhì)量滿意度

Satisfaction with canteen service quality

包含：您住院期間在醫(yī)院食堂訂餐嗎 ？、您認(rèn)為配餐員的個人衛(wèi)生及著裝 、您對病房配餐員的服務(wù)感覺如何 、食堂對病房所預(yù)訂飯菜的及時配送情況 、您覺得食堂飯菜營養(yǎng)搭配如何 、您覺得食堂的飯菜價格如何   等19項

Including: Did you book meals in the hospital cafeteria during your hospitalization What do you think of the personal hygiene and attire of the catering staff, how do you feel about the service provided by the ward catering staff, the timely delivery of meals booked in the ward by the cafeteria, how do you feel about the nutritional balance of the cafeteria meals, and what do you think about the prices of the cafeteria meals

三級隨訪

Level 3 follow-up

包含一級科室人員隨訪、二級隨訪中心隨訪、三級科主任抽查隨訪

Including first-level department staff follow-up, second-level follow-up center follow-up, and three-level department director spot check follow-up

隨訪計劃

Follow up Plan

制定隨訪計劃安排

Develop follow-up plan arrangements

單病種隨訪

Single disease follow-up

心內(nèi)科隨訪

Cardiology follow-up

包含：冠脈介入治療患者隨訪、高血壓隨訪、腎病綜合征病人隨訪  隨訪項目約68項

Including approximately 68 follow-up items for patients undergoing coronary intervention therapy, hypertension, and nephrotic syndrome

耳鼻喉科隨訪

Otolaryngology follow-up

包含：鼻中隔偏曲、鼻內(nèi)鏡下評價、鼻炎鼻竇炎、呼吸道乳頭狀瘤 隨訪項目超過100項

Including over 100 follow-up items for nasal septum deviation, endoscopic evaluation, rhinitis, sinusitis, and respiratory papilloma

普外科隨訪

General surgical follow-up

包含：結(jié)腸多發(fā)息肉、膽囊息肉 隨訪項目約26項

Including: About 26 follow-up projects for multiple polyps of the colon and gallbladder

婦產(chǎn)醫(yī)院隨訪

Obstetrics and Gynecology Hospital Follow up

包含：門診客人回訪、未就診參觀客戶回訪、已就診參觀客戶回訪、婦科出院客人回訪、產(chǎn)科出院客人隨訪、產(chǎn)科出院客人回訪二、產(chǎn)科出院客人回訪三 等100多項

Including more than 100 follow-up visits for outpatient clients, clients who have not visited, clients who have visited, clients who have visited, clients who have been discharged from gynecology, clients who have been discharged from obstetrics, clients who have been discharged from obstetrics, clients who have been discharged from obstetrics, clients who have been discharged from obstetrics, clients who have been discharged from obstetrics, and clients who have been discharged from obstetrics

流產(chǎn)后關(guān)愛隨訪

Care and follow-up after miscarriage

包含：流產(chǎn)關(guān)愛服務(wù)咨詢登記、流產(chǎn)關(guān)愛服務(wù)首次隨訪、流產(chǎn)關(guān)愛服務(wù)3個月隨訪、流產(chǎn)關(guān)愛服務(wù)6個月隨訪、流產(chǎn)關(guān)愛服務(wù)12個月隨訪 等70項

Including: 70 items including consultation and registration of abortion care services, first follow-up of abortion care services, 3-month follow-up of abortion care services, 6-month follow-up of abortion care services, and 12-month follow-up of abortion care services

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問卷隨訪

Questionnaire follow-up

調(diào)查問卷

Survey questionnaire

常用問卷表管理

Common questionnaire management

包含：醫(yī)技問卷表、臨床問卷表、護(hù)理問卷表、食堂伙食問卷表、機(jī)關(guān)職能科室滿意度調(diào)查表、住院患者調(diào)查問卷表、門急診科室滿意度評價表、麻醉科/ICU科室滿意度評價表、輔診科室滿意度評價表、食堂服務(wù)質(zhì)量滿意度問卷（員工版和患者版）

Including: Medical Technology Questionnaire, Clinical Questionnaire, Nursing Questionnaire, Canteen Meal Questionnaire, Functional Department Satisfaction Questionnaire, Inpatient Survey Questionnaire, Outpatient and Emergency Department Satisfaction Evaluation Form, Anesthesiology/ICU Department Satisfaction Evaluation Form, Auxiliary Diagnosis Department Satisfaction Evaluation Form, Canteen Service Quality Satisfaction Questionnaire (Employee and Patient versions)

醫(yī)德考評

Medical ethics evaluation

醫(yī)德醫(yī)風(fēng)管理

Medical ethics and style management

醫(yī)德醫(yī)風(fēng)日常管理信息化

Informationization of daily management of medical ethics and style

包含：投訴登記管理、退換紅包管理、錦旗表揚信管理、征求意見建議管理、獎勵信息管理

Including: complaint registration management, red envelope return and exchange management, banner commendation letter management, soliciting opinions and suggestions management, reward information management

醫(yī)德積分考評標(biāo)準(zhǔn)

Evaluation criteria for medical ethics points

考評內(nèi)容維護(hù)

Maintenance of evaluation content

醫(yī)德積分考評項目維護(hù)，建立標(biāo)準(zhǔn)醫(yī)德積分考評項目庫（醫(yī)務(wù)人員和非醫(yī)務(wù)人員），設(shè)定項目分值及醫(yī)德積分計算方法

Maintain medical ethics point evaluation projects, establish a standard medical ethics point evaluation project library (for medical and non medical personnel), set project scores and calculation methods for medical ethics points

醫(yī)務(wù)人員醫(yī)德積分卡

Medical Ethics Scorecard for Medical Personnel

醫(yī)務(wù)人員醫(yī)德積分月卡/年卡

Medical ethics points monthly/annual card for medical staff

醫(yī)務(wù)人員醫(yī)德積分考評，系統(tǒng)自動生成醫(yī)德積分月卡和年卡，科主任進(jìn)行加減評分提交，上級部門進(jìn)行審核調(diào)整形成最終個人醫(yī)德積分卡，為醫(yī)德醫(yī)風(fēng)評比或工作績效提供數(shù)據(jù)

Medical ethics point evaluation for medical personnel. The system automatically generates monthly and annual medical ethics point cards. The department director submits the scores based on addition or subtraction, and the superior department reviews and adjusts them to form the final personal medical ethics point card, providing data for medical ethics and medical conduct evaluation or work performance

非醫(yī)務(wù)人員醫(yī)德積分卡

Medical Ethics Scorecard for Non Medical Personnel

非醫(yī)務(wù)人員醫(yī)德積分月卡/年卡

Monthly/Annual Medical Ethics Points Card for Non Medical Personnel

非醫(yī)務(wù)人員醫(yī)德積分考評，系統(tǒng)自動生成非醫(yī)務(wù)人員積分月卡和年卡，科主任進(jìn)行加減評分提交，上級部門進(jìn)行審核調(diào)整形成最終個人醫(yī)德積分卡，為醫(yī)德醫(yī)風(fēng)評比或工作績效提供數(shù)據(jù)

The system automatically generates monthly and annual points cards for non medical personnel in the evaluation of medical ethics points. The department director submits the scores based on addition or subtraction, and the superior department reviews and adjusts them to form the final personal medical ethics point card, providing data for medical ethics and medical conduct evaluation or work performance

醫(yī)德考評匯總統(tǒng)計

Summary and Statistics of Medical Ethics Evaluation

醫(yī)德報表生成

Medical ethics report generation

包括醫(yī)德積分考評匯總表、醫(yī)德積分平均分統(tǒng)計、年終考評匯總統(tǒng)計等醫(yī)德考評統(tǒng)計

Including medical ethics evaluation summary table, average medical ethics score statistics, year-end evaluation summary statistics, and other medical ethics evaluation statistics

短信平臺

SMS platform

短信發(fā)送管理

SMS sending management

患者短信

Patient SMS

按查詢項、邏輯關(guān)系、關(guān)鍵詞等查詢患者人群；編輯短信內(nèi)容發(fā)送；常用短語中選擇發(fā)送

Query the patient population by query items, logical relationships, keywords, etc; Edit and send SMS content; Select Send from Common Phrases

生日祝福

Birthday greetings

自動、手動發(fā)送當(dāng)天生日的出院患者；設(shè)置定時發(fā)送時間；編輯生日短信內(nèi)容

Automatically and manually send discharged patients on the same day's birthday; Set the scheduled sending time; Edit birthday message content

出院問候

Discharge greetings

自動、手動發(fā)送當(dāng)天出院的患者；設(shè)置定時發(fā)送時間；設(shè)置出院幾天問候；編輯出院問候內(nèi)容

Automatically and manually send patients discharged on the same day; Set the scheduled sending time; Set a few days of greeting after discharge; Edit discharge greeting content

節(jié)日問候

Festival greetings

查詢、增加、刪除、修改節(jié)日信息；編輯不同節(jié)日問候內(nèi)容；設(shè)置短信接收患者分類，不同節(jié)日精準(zhǔn)發(fā)送不同患者人群

Query, add, delete, and modify holiday information; Edit different holiday greetings content; Set up patient classification for SMS reception, and accurately send different patient groups for different holidays

預(yù)約患者短信管理

Appointment Patient SMS Management

預(yù)約短信管理

Appointment SMS Management

設(shè)置需預(yù)約短信的病人查詢條件，設(shè)置預(yù)約短信發(fā)送時間和短信內(nèi)容，并提供取消短信預(yù)約功能

Set the query criteria for patients who need to make appointments via SMS, set the sending time and content of appointment SMS, and provide the function of canceling SMS appointments

掛號患者短信管理

SMS management for registered patients

發(fā)送掛號信息

Sending registration information

可手動或定時發(fā)送患者的掛號信息

Can manually or regularly send patient registration information

短信查詢

SMS query

發(fā)送狀態(tài)查詢

Send Status Query

可查詢發(fā)送短信狀態(tài)，如成功發(fā)送、發(fā)送失敗等

Can query the status of sending SMS messages, such as successful sending, failed sending, etc

再次發(fā)送設(shè)置

Resend Settings

對發(fā)送失敗的用戶可點擊再次發(fā)送

Users who have failed to send can click to send again

取消發(fā)送

Cancel sending

排隊發(fā)送中可取消發(fā)送

Queued sending can be canceled

微信平臺

WeChat platform

微信平臺對接

WeChat platform docking

微信

WeChat